Shipping & Returns
What is your return/exchange policy?
Orders placed on beautifulsoulboutique.com are eligible for exchange or online and/or store credit within 14 days of receiving the order. We do not issue refunds.
Receipt is required to make returns/exchanges and to receive an online and/or store credit.
Mail returns for online purchases to
3133 Forest Hill Irene suite 110
Germantown TN 38138
Email with any questions:
Merchandise must be new, unworn and unaltered, with tags attached and with the online receipt. Any items that have been washed - even if following wash instructions - are not eligible for return.
Customer is responsible for return shipping fees. All returns must be postmarked within 14 days of having received your order (per tracking receipt).
FINAL SALE POLICY:
We have a Final Sale Policy on the following items for sanitary reasons:
Bodysuits, Intimates, Bralettes and Underwear
All jewelry and sale items are also Final Sale. Orders placed with any discount code, from the sale section or clearance cannot be returned for store credit or exchange.
How long will it take to get my order?
Online orders will ship out within 24-48 hours.
Local pick up orders will be ready within 24 hours during business days. You will receive an email when your order is ready for pickup.
How do I pick up an item in-store?
Just come on in after you receive your “ready for pick up” email and a sales associate will be happy to assist.
Who do I contact if I have not received my order?
Please call us at (901) 428-5281. You will receive email notification as soon as items are shipped so you will be able track your order as well.
How do I make changes to an order I’ve already placed?
Unfortunately, that is not possible. Once an order is placed, the process has already started.
How long does shipping take?
3-5 business days depending on your proximity to our store front.
How do you normally ship your orders?
We ship all orders via USPS. You will receive an email with a tracking number when your order has shipped.
Contact & Support
Can you help me figure out what size I need?
We are always happy help! You can reach out via email (firstname.lastname@example.org) or telephone (901) 425-5281.
Where are you located?
3133 Forest Hill Irene Rd Suite 110, Germantown, TN 38138
I don't see my question. Who do I contact?
We're happy to help! Please reach out via email (email@example.com) or telephone (901) 425-5281